At GraffitiWallArts, we take pride in producing all items to the highest standards of quality. Every product in our collection is crafted with meticulous attention to detail, ensuring perfection in design andconstruction. We are committed to delivering exceptional items that willenhance your space and create a delightful environment. As our product range continues to expand, we are actively working towards establishinganother factory to further meet the growing demands of our customers.
Delivery & Returns
Here's what you need to know about returning or exchanging an item:
- If you're not completely happy with your purchase or your item was delivered and it was broken when you opened the box, you can return it within 30 days of delivery. Please make sure the item is in the same condition as you received it, with all tags and in its original packaging.
- We don't accept cancellations, but if you have any issues with your order, please contact us at info@graffitiwallarts.com and we'll do our best to make it right.
- If you need to exchange an item, please contact us within 30 days of delivery.
- Please note that we can't accept returns or exchanges for custom or personalised orders, items on sale, or items that are not in the same condition as you received them.
- If you receive a damaged or defective item, or if you receive the wrong item, please contact us immediately so we can evaluate the issue and make it right by replacing it.
- Wallpaper samples cannot be returned for a refund because they are samples.
- The parcel needs to be sent to the address provided by the support for returns which depends upon where the parcel comes from. Customer is responsible for a trackable return paid by themselves in any scenario minus a 3% restocking fee.
- Please note that the customer is responsible for the cost of return shipping and the item should be sent back trackable.
- All made on order items are not returnable or exchangeable.
- If you have any questions about our return policy or need assistance with a return or exchange, please don't hesitate to contact us at info@graffitiwallarts.com. We're always here to help.
We want you to be completely satisfied with your purchase, and we'll do everything we can to make sure you're happy with your purchase!
Conditions of Return - Hassle-Free Returns
Your Satisfaction is Our Priority
We want you to be delighted with your purchase from GraffitiWallArts. However, if for any reason you are not completely satisfied, we accept returns and exchanges under specific conditions. Please ensure that the following conditions are met for a successful return:Contact us within 30 days of delivery to initiate the return process.Dispatch the items back to us within 30 days of delivery.The items must be in their original condition, unused, and in their original packaging.Include any relevant documentation, such as the order invoice or receipt, to facilitate the return process.
Items Ineligible for Return or Exchange
Due to the nature of certain items, we cannot accept returns or exchanges for the following:
- Custom or personalised orders: Products that have been customized or personalized specifically for you.
- Perishable products: Items such as food or flowers that have a limited shelf life.
- Digital downloads: Electronic files or downloadable content.
- Intimate items: Products that are hygienic in nature, such as personal care items or undergarments.
- Items on sale: Products that are discounted or marked as final sale.
- If you receive an incorrect item (wrong size or color), please contact us within 3-5 days of delivery. We'll happily exchange it and cover return shipping. Unfortunately, we can't assist with exchanges after this period.
Please note that this list includes items such as play mats, posters, and meter square decals or wallpapers that are custom printed or manufactured on order.
Hassle-Free Exchanges
If you need to exchange an item for a different size, color, or variant, please follow these steps mentioned below but before doing so contact us via email to be advised whether the exchange is even possible or not.:
Contact us within 30 days of delivery to initiate the exchange process.
Dispatch the items back to us within 30 days of delivery.
Ensure that the items are in their original condition, unused, and in their original packaging.
Include any relevant documentation, such as the order invoice or receipt, to facilitate the exchange process.
Our team will process your exchange promptly and ensure that the new item is shipped to you as quickly as possible.
Understanding Customs Regulations
Please be aware that when ordering from GraffitiWallArts, you are responsible for any customs duties or taxes that may apply in your country. We take no responsibility for customs-related matters, including charges or delays. It is essential to familiarize yourself with your country's customs regulations and any potential fees that may be incurred upon delivery.
Order Cancellations
Once an order has been placed, we do not accept cancellations. However, if you encounter any problems with your order, please contact us immediately. We are here to assist you and resolve any issues that may arise.
Friendly Customer Guarantee
At GraffitiWallArts, we are dedicated to ensuring your satisfaction and creating a positive shopping experience. If you have any concerns or questions regarding returns, exchanges, or any aspect of your order, please reach out to our customer support team. We are here to assist you and provide the best possible solution to ensure your happiness.
Note: Please refer to our Terms and Conditions for additional information regarding our returns policy.